2024 Mercedes-Benz EQE

Since January 2025, the front passenger occupant-classification system on my 2024 Mercedes-Benz EQE 350 intermittently fails to detect a properly seated adult occupant and instead displays "Passenger Airbag Disabled" on the instrument cluster. When this occurs, the system misclassifies an occupied seat as empty/child and deactivates the front passenger airbag — meaning the airbag would not deploy for that occupant in a crash. I have presented the vehicle to Mercedes-Benz of Chantilly five times for this defect: - Jan 8–14, 2025 (RO 268946, 4,459 mi) — technician performed a zero-setting recalibration of the N110 weight-classification module and a teach-in procedure; defect persisted - Feb 21, 2025 (RO 270989) - May 14–21, 2025 (RO 275140, 7,330 mi) - Oct 31, 2025 (RO 284244) - Mar 23, 2026 (RO 290690, 14,689 mi) — final repair attempt following a certified written notice to Mercedes-Benz USA Every visit, the dealer recorded "could not duplicate" and returned the car unrepaired. I have repeatedly photographed the "Passenger Airbag Disabled" warning with my wife — an adult — properly seated in the front passenger seat. The defect continues to occur in normal use. Because the front passenger airbag cannot be trusted, my wife now rides in the back seat. This appears to be a systemic occupant-classification defect, not an isolated sensor glitch: the dealer's own recalibration of the classification system failed to correct it, and the misclassification recurs across 18+ months and 15,000+ miles of driving. I am concerned other EQE/EQS owners with smaller-stature front passengers may be driving with deactivated passenger airbags without knowing it. I request NHTSA investigate whether the occupant-classification system on this platform reliably detects adult occupants across the full range of adult body sizes.

Experienced sudden, unforeseeable and uncontrolled runaway acceleration resulting in significant property damage and damage to the vehicle. Vehicle accelerated on its own uncontrollably up an inclined concrete driveway into and through the wall of a garage attached to a single-family detached dwelling unit. No bodily injuries were apparent.

The contact owns a 2024 Mercedes-Benz EQE 350+. The contact stated that while her husband was driving at 75 MPH, the panoramic sunroof suddenly shattered without warning, producing a loud booming sound. The contact's husband pulled over and inspected the vehicle before driving back to the residence. There were no other vehicles or objects nearby to cause external impact. The vehicle was taken to a dealer, where a repair estimate was provided. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000.

Component/system that malfunctioned: The braking and acceleration system, including the collision assistance (driver-assistance/automatic braking) feature. The vehicle is available for inspection upon request. How safety was put at risk: The car lags when braking and at times accelerates unexpectedly. On one occasion, the collision assistance system—which is designed to brake—instead caused the vehicle to accelerate. The most dangerous incident occurred when the car accelerated on its own into an intersection, nearly causing a collision. Reproduced/confirmed by a dealer or service center: The vehicle was taken to the Mercedes-Benz dealer twice regarding this issue. On both visits, the dealer reported that they found no problem. The fault has not been confirmed or reproduced by the dealer. Inspected by manufacturer, police, insurance or others: Inspected by the Mercedes-Benz dealer on two occasions (no fault found). UNKNOWN whether the manufacturer's engineering team, police, or insurance representatives have inspected the vehicle—to my knowledge, they have not. Warning lamps, messages, or symptoms prior to failure: UNKNOWN / none noticed. No warning lamps or dashboard messages were observed before or during these events. The symptoms (braking lag and unexpected acceleration) have been consistently noticed by all three drivers of the vehicle.

I was driving and the sunroof spontaneously shattered. There was no rock damage.

The vehicle stopped twice while being driven, with no apparent cause.

The vehicle experienced repeated electrical wiring harness damage in the lighting, tire and connector areas due to exposed and insufficiently protected wiring near socket terminations. On two separate service visits, authorized dealership technicians confirmed that rodents chewed through multiple exposed wires. The affected wiring involves critical electrical systems. The connectors lack adequate shielding, loom, or protective insulation at exposed termination points. The insulation ends before the connector, leaving conductors vulnerable to environmental exposure and rodent access. Warning indicators illuminated on the dashboard, and the vehicle required dealer repair on both occasions. The damaged wiring was inspected and confirmed by certified technicians and is available for inspection upon request. This condition presents a significant safety risk. If a rodent partially damages a wire connected to braking systems, steering systems, high-voltage components, sensors, or engine control systems, failure could occur while the vehicle is in motion. A sudden loss of power, interruption of propulsion, or malfunction of safety systems at highway speeds could increase the risk of a crash. Because this is an electric vehicle, sudden electrical interruption may result in complete loss of propulsion or charging capability. If such failure occurs in remote areas, at night, or in extreme weather conditions, occupants could be left stranded in potentially hazardous situations. This issue has occurred more than once, and no permanent preventive solution has been provided. The design appears to leave critical wiring insufficiently protected from foreseeable environmental and rodent exposure, creating an ongoing safety hazard. I request review of whether the wiring design provides adequate protection for safety-related electrical systems.

While driving at freeway speed under clear weather conditions with no traffic or debris, the panoramic glass roof on my 2024 Mercedes-Benz AMG EQE SUV suddenly shattered without warning. There was no impact or external cause. The glass appeared to explode from the inside out and fell into the vehicle, creating a serious safety hazard. The dealer denied warranty coverage and stated it was not a manufacturing issue, requiring me to file the repair through my own insurance.

While driving at freeway speed, the panoramic sunroof on my 2024 Mercedes-Benz EQE 350 suddenly shattered without any impact, debris, or warning. Glass fell into the vehicle. This was a serious safety hazard. Mercedes-Benz denied warranty coverage. An independent insurance adjuster inspected the vehicle and determined the cause was defective glass, not external damage. This appears to be a manufacturing defect involving spontaneous sunroof shattering.

The panoramic sunroof on the vehicle just expoded and shatter for no apparent reason, sending pieces of glass on the sunroof sun screen. Sounded like a shotgun blast when this occured. It occured on 10/23/25 at 2:00 in the afternoon while driving on a side street in my neighboorhood. Vehicle taken to dealership on 10/24/25 for repair, dealer would not acknowledge a failure with the sunroof glass, but could not find what caused the damaged and blamed in on a rock. This glass was not damaged and literally exploded when the incident occured and no other vehicles were near by.